Twelve 12 Drinks
PRIVACY POLICY
Privacy policy
Last updated: June 2026
This policy explains what personal data we collect when you use twelve12drinks.co.uk, how we use it, who we share it with and the rights you have. We are committed to handling your data in line with UK GDPR and the Data Protection Act 2018.
Who we are
Twelve12 Drinks is operated by Haitchco Ltd., the “data controller” responsible for your personal data.
Haitchco Ltd.Company No. 15550167
Unit 1C, Halliwell Mills
Bertha Street
Bolton
BL1 8AH
Email: support@twelve12drinks.co.uk
The data we collect
Depending on how you use our site, we may collect:
- Order & account details — your name, billing and delivery address, email address and phone number.
- Payment information — processed securely by our payment providers. We don’t store full card numbers.
- Subscription details — your chosen products, delivery frequency and subscription history, where you use Subscribe & Save.
- Communications — emails and messages you send us, such as support or returns enquiries.
- Marketing preferences — whether you’ve opted in to receive our emails.
- Technical & usage data — IP address, browser type, device information and how you interact with our site, collected through cookies and similar technologies (only where you consent).
How we use your data & our legal basis
| What we use it for | Lawful basis |
|---|---|
| Processing & delivering your orders | Performance of our contract with you |
| Managing subscriptions & recurring payments | Performance of our contract with you |
| Customer support & handling returns | Performance of our contract / our legitimate interests |
| Sending marketing emails | Your consent (you can withdraw it any time) |
| Fraud prevention & site security | Our legitimate interests |
| Analytics & advertising | Your consent (via our cookie banner) |
| Meeting legal & tax obligations | Compliance with a legal obligation |
Who we share your data with
We share your data only with the trusted providers who help us run our store, and only as far as they need it to perform their service. These include:
- Payment processing — Stripe and PayPal.
- Delivery — Yodel and DPD, who need your name, address and contact details to deliver your order.
- Subscriptions — Sublium, which powers our Subscribe & Save service.
- Order & inventory management — Zoho Inventory.
- Email — Zoho (customer support and general correspondence) and Mailjet and/or Sender.net (order and account emails such as confirmations and dispatch notices).
- Analytics & advertising — Google (Google Analytics and Google Ads) and Meta (Facebook ads), where you’ve consented to the relevant cookies.
We never sell your personal data. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as UK-approved standard contractual clauses.
Cookies
We use cookies and similar technologies to make our site work, to understand how it’s used and to support our advertising. Non-essential cookies — including analytics and advertising cookies — are only set after you give consent through our cookie banner, and you can change your choices at any time. For full details of the cookies we use, see our Cookie Policy.
Marketing
If you’ve opted in, we may email you about products, offers and news. Every marketing email includes an unsubscribe link, and you can opt out at any time without affecting the service emails we send about your orders.
How long we keep your data
We keep your data only as long as we need it. Order and transaction records are kept for at least six years to meet tax and accounting obligations. Account and subscription data is kept while your account is active, and marketing data until you unsubscribe.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data in certain circumstances.
- Object to or restrict how we use your data.
- Withdraw consent at any time, where we rely on it.
- Request a copy of your data in a portable format.
To exercise any of these rights, email support@twelve12drinks.co.uk. We’ll respond within one month.
Complaints
If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
This policy was last reviewed in June 2026. If you have any questions about it, please contact us at support@twelve12drinks.co.uk.
