TERMS & CONDITIONS

Terms & conditions

Last updated: 04 August 2026

These terms explain how you can buy from Twelve12 Drinks and the agreement between you and us when you place an order. Please read them before ordering. By placing an order, you agree to be bound by these terms.

Who we are

This website, twelve12drinks.co.uk (“Twelve12 Drinks”, “we”, “us” or “our”), is operated by Haitchco Ltd, a company registered in England and Wales. Twelve12 Drinks is a trading name of Haitchco Ltd.

Twelve12 Drinks
Haitchco Ltd
Company No. 15550167
Unit 1C, Halliwell Mills
Bertha Street
Bolton
BL1 8AH
United Kingdom
Phone: 07783 806866
Email: support@twelve12drinks.co.uk

About these terms

These terms apply to consumer orders placed through our website. They should be read alongside our Delivery Information , Returns & Refunds and Privacy Policy pages.

We may update these terms from time to time. The version in force when you place your order will apply to that order.

Eligibility & age restrictions

As a store policy, you must be at least 18 years old to place an order through our website. By placing an order, you confirm that you are 18 or over and that the products are being ordered for your own use or for another adult.

Some products we sell are high-caffeine energy drinks. Products containing more than 150mg of caffeine per litre may carry the warning: “High caffeine content. Not recommended for children or pregnant or breast-feeding women.” Please read the product label and consumption information before use.

We may refuse or cancel an order where we reasonably believe that the person placing the order does not meet our age requirement.

Placing an order

When you place an order, you are making an offer to purchase the products in your basket. We will send an order acknowledgement by email, but this acknowledgement does not mean that your order has been accepted.

A binding contract is formed when we send you a dispatch confirmation email. If we cannot fulfil your order, for example because a product is unavailable or because we have identified an error, we will notify you and refund any payment taken for the affected products.

Pricing & payment

Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown separately before payment and are calculated according to the order and delivery details entered at checkout.

Further information about delivery charges is provided on our Delivery Information page.

The payment methods currently available will be displayed at checkout. We accept Visa, Mastercard and American Express, together with Apple Pay and Google Pay. These payments are processed securely by Stripe. Apple Pay and Google Pay are available where supported by your device and browser.

PayPal is also available at checkout and is processed by PayPal. We do not receive or store your complete payment-card details.

We take payment when you place your order. Although we take reasonable care to ensure that prices are accurate, errors can occasionally occur. If we discover a pricing error before accepting or dispatching your order, we will contact you and give you the option of proceeding at the correct price or cancelling the affected product.

If you choose not to proceed, or if we cannot contact you, we will cancel the affected part of the order and refund any corresponding payment in full.

Delivery

We deliver to eligible addresses within the United Kingdom. Delivery availability will be confirmed using the address and postcode entered at checkout. Any applicable delivery restrictions will be shown before payment.

Orders are normally sent using a tracked Yodel or DPD delivery service. We may use another suitable tracked carrier where necessary because of parcel size, delivery location, service availability or operational requirements.

Estimated processing times, delivery times, order cut-off times, delivery locations and charges are explained on our Delivery Information page.

Delivery times are estimates and are not guaranteed, although we will take reasonable steps to dispatch and deliver orders within the stated timeframe.

The goods remain at our risk until they come into your physical possession or the physical possession of a person you have identified to receive them. Ownership of the goods passes to you once we have received payment in full.

Cancellation, returns & refunds

You may have a legal right to cancel an online order under the Consumer Contracts Regulations 2013. You also have legal rights where goods are faulty, damaged, incorrect or not as described under the Consumer Rights Act 2015.

Information about cancellation periods, return methods, return postage, product condition, faulty or damaged products and refund processing is provided on our Returns & Refunds page.

You are responsible for arranging and paying for change-of-mind return postage. If goods are faulty, damaged or incorrect and we require them to be returned, we will arrange an appropriate return method or reimburse reasonable return-postage costs.

We do not offer general exchanges for change-of-mind returns. You may return an eligible unwanted order for a refund and place a new order separately.

A replacement provided as a remedy for faulty, damaged or incorrect goods is not treated as a general exchange.

Refunds are issued to the original payment method used at checkout.

Our products

We take reasonable care to describe and display our products accurately. Manufacturers may occasionally update a product’s packaging, branding, labelling, ingredients, recipe or other specifications.

The product supplied may therefore differ in appearance from an image displayed on our website, but it must still match the description given at the time of your order in all material respects. We will not knowingly substitute a materially different product without your agreement.

Product brand names, trademarks and logos belong to their respective owners. Nothing in this section affects your rights if a product is faulty, unsafe, incorrect or not as described.

Our liability to you

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or a breach of your statutory rights relating to the products.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not foreseeable. These consumer terms apply where you are purchasing wholly or mainly outside your trade, business, craft or profession. We are not responsible under these consumer terms for business losses.

Events outside our control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, such as severe weather, carrier disruption, industrial action, supply shortages, emergencies or failures affecting transport or communications.

If such an event affects your order, we will contact you as soon as reasonably possible and take reasonable steps to minimise the delay. If there is a substantial delay, you may contact us to cancel the affected undelivered products and receive a refund for them.

Your account

If you create an account, you are responsible for keeping your login information confidential and for activity carried out through your account.

Please contact us promptly if you believe that your account has been accessed or used without your permission.

Intellectual property

The content on this website, including its original text, layout, graphics and Twelve12 Drinks branding, is owned by or licensed to Haitchco Ltd and is protected by applicable intellectual-property laws.

Product names, brand names, trademarks and logos belonging to third-party manufacturers remain the property of their respective owners. You may not copy or reuse our website content for commercial purposes without our permission.

Complaints & how to contact us

If something has gone wrong, please contact us so that we can investigate and try to resolve the matter.

• Email: support@twelve12drinks.co.uk
• Phone: 07783 806866
• Post: Twelve12 Drinks, Haitchco Ltd, Unit 1C, Halliwell Mills, Bertha Street, Bolton, BL1 8AH, United Kingdom

For free and impartial consumer advice, you may also visit Citizens Advice .

Optional cancellation form

You do not have to use this form. You may cancel an eligible order by emailing support@twelve12drinks.co.uk with your order number and a clear statement confirming that you wish to cancel.

Alternatively, you may copy and complete the template below and send it to us by email or post. This is a cancellation template and is not an online contact form.

Governing law

These terms are governed by the law of England and Wales. Any dispute will be subject to the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.