TERMS & CONDITIONS

Terms & conditions

Last updated: June 2026

These terms set out how you buy from Twelve12 Drinks, and the agreement between you and us when you place an order. Please read them before ordering. By placing an order you agree to be bound by these terms.

Who we are

This website, twelve12drinks.co.uk (“Twelve12 Drinks”, “we”, “us”, “our”), is operated by Haitchco Ltd., a company registered in England and Wales.

Haitchco Ltd.
Company No. 15550167
Unit 1C, Halliwell Mills
Bertha Street
Bolton
BL1 8AH
Email: support@twelve12drinks.co.uk

About these terms

These terms apply to every order placed through our website. They should be read alongside our Delivery Information, Returns & Refunds and Privacy Policy pages, which form part of our agreement with you. We may update these terms from time to time; the version in force when you place your order is the one that applies to that order.

Eligibility & age restrictions

You must be at least 18 years old to place an order. Some products we sell are high-caffeine energy drinks. In line with UK labelling rules, drinks containing more than 150mg of caffeine per litre carry the advisory “Not recommended for children or pregnant or breast-feeding women.”

By placing an order you confirm that you are 18 or over and that the products are for your own use or for an adult on whose behalf you are ordering. We may refuse or cancel any order where we reasonably believe this is not the case.

Placing an order

When you place an order you are making an offer to buy. We’ll send an order acknowledgement by email, but this is not acceptance of your order. A binding contract is only formed when we send you a dispatch confirmation email. If we cannot fulfil your order — for example, an item is out of stock or there’s a pricing error — we’ll let you know and refund any payment taken in full.

Pricing & payment

Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are added at checkout and are calculated by total basket weight, as set out on our Delivery Information page.

We take payment at the time you place your order. We accept payment through Stripe and PayPal, who process your payment securely. We do not store your full card details. Although we work hard to keep prices accurate, errors can occur; if we discover an error in the price of goods you’ve ordered, we’ll contact you to confirm whether you wish to proceed at the correct price before processing your order.

Delivery

We deliver to addresses within the United Kingdom using Yodel and DPD. Estimated dispatch and delivery times, cut-off times and rates are set out on our Delivery Information page. Delivery times are estimates and not guaranteed, though we always aim to meet them.

Risk in the goods passes to you when they are delivered to the address you gave us. Ownership of the goods passes to you once we’ve received payment in full.

Subscribe & Save

As well as one-off purchases, we offer a Subscribe & Save option on selected products, allowing you to receive regular monthly deliveries at a recurring discount. Subscriptions are managed using a third-party subscription service (Sublium). For full details, see our Subscribe & Save page.

How subscriptions work

When you start a Subscribe & Save order, you authorise us to take recurring monthly payments from your chosen payment method. Each renewal is charged automatically using the payment details securely held by our payment provider. The price, discount and delivery frequency are shown clearly before you confirm your subscription.

Renewals & reminders

Your subscription renews automatically on the same date each month — for example, if you subscribe on the 7th, each renewal payment is taken on the 7th. Where that date doesn’t exist in a given month, payment is taken on the last day of that month. We’ll send you a reminder by email before each renewal payment is taken, so there are no surprises.

The recurring price will be the subscription price in effect at the time of each renewal. If we change subscription prices, we’ll give you advance notice and the chance to cancel before the change takes effect.

Managing, pausing & cancelling

You’re in control of your subscription. You can skip a delivery, pause, update your payment details or cancel at any time from your account, with no minimum commitment and no cancellation fee. To avoid being charged for an upcoming order, please make any changes before the next renewal date.

Failed payments

If a renewal payment fails, we’ll automatically try again. We make up to three further attempts: the first around 12 hours after the failure, the second a day later, and the third two days after that. We’ll let you know if a payment hasn’t gone through so you can update your details. If payment still can’t be collected after these attempts, your subscription will be cancelled.

Your subscription rights

Your statutory cancellation and refund rights apply to subscription orders in the same way as one-off purchases. See our Returns & Refunds page for full details.

Cancellation, returns & refunds

You have a legal right to cancel under the Consumer Contracts Regulations 2013, and rights in respect of faulty goods under the Consumer Rights Act 2015. How to cancel, return goods and claim a refund is set out in full on our Returns & Refunds page, which forms part of these terms.

Our products

We take care to describe and picture our products accurately, but packaging, branding and product specifications may occasionally change, as manufacturers update them. Images are for illustration. We sell genuine, branded products by the case and cannot be held responsible for changes a manufacturer makes to a product’s recipe, packaging or labelling.

Our liability to you

We don’t exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, or for any breach of your legal rights in relation to the products.

We are not liable for any loss or damage that was not foreseeable, or for business losses — we supply products for domestic and private use only. If we fail to comply with these terms, we’re responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

Events outside our control

We’re not responsible for delays or failures to deliver caused by events outside our reasonable control, such as extreme weather, courier disruption or supply shortages. If such an event happens, we’ll contact you as soon as we can and take steps to minimise the delay.

Your account

If you create an account, you’re responsible for keeping your login details confidential and for activity under your account. Please let us know promptly if you think your account has been used without your permission.

Intellectual property

The content on this website — including text, layout, graphics and our branding — is owned by or licensed to Haitchco Ltd. and is protected by intellectual property laws. Product brand names and logos belong to their respective owners. You may not copy or reuse our website content for commercial purposes without our permission.

Complaints & how to contact us

If something’s gone wrong, we want to put it right. Please email us at support@twelve12drinks.co.uk and we’ll do our best to resolve things quickly. For free, impartial advice you can contact Citizens Advice at citizensadvice.org.uk.

Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own country’s courts.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.